Refunds and Returns Policy

At Sylve, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully.

Returns Eligibility

• Makeup Items: For hygiene and safety reasons, we strictly do not accept returns for any makeup items.
• Unopened Items: Only unopened items in their original packaging and original condition can be returned.
• Time Frame: Returns must be initiated within 2 days of the purchase date.

How to Return an Item

If your item meets the above criteria and you wish to process a return, please contact our support team immediately.

Email us at: [email protected]

Refunds

Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Please allow several business days for the refund to reflect in your account, depending on your original method of payment.

Last updated: 6/2/2026